Accessibility Statement

To support this belief, we strive to make our software and websites as accessible as possible to people of all levels of ability. We use the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) as our guide. Our goal is to meet Level AA standards, WCAG’s recommended level of conformance. To accomplish this, we have engaged UsableNet Inc., a leading web accessibility consultant to help test, remediate and maintain our product and web site in-line with the Web Content Accessibility Guidelines (WCAG), which also bring the Website into conformance with the Americans with Disabilities Act of 1990.

We regularly measure our product and sites using a variety of methods, such as browser plug-ins, external vendor assessments, and individual page testing with focus groups. This continuous approach helps ensure that accessibility will be maintained as guidelines change and technology evolves. We view our efforts toward conformance to be a work-in-progress, and recognize that some pages may have occasional accessibility errors. Please contact us using the information below if you encounter any issues or have suggestions.

We consider the WCAG 2.1 Level AA guidelines as we build our product and site page. With this guidance in mind, we:

• Design pages with an emphasis on color contrast, logical heading order, and configurable repeated elements.
• Code the templates to ensure pages are usable by a variety of input and output devices, such as keyboard navigation and screen readers.
• Ensure that all non-textual elements have a text equivalent (such as “alt text” for images or transcripts for videos).

Please be aware that our efforts to maintain accessibility and usability are ongoing. While we strive to make our products and websites as accessible as possible, some issues can be encountered by different assistive technology as the range of assistive technology is wide and varied.

DebtBook has engaged UsableNet, a leading provider of tools and services for WCAG and ADA compliance, to perform an in-depth accessibility audit of our software. View the Voluntary Product Accessibility Template (VPAT) and Accessibility Conformance Report for more details. 

If you do encounter an accessibility issue, please be sure to specify the web page and nature of the issue in your email and/or phone call, and we will make all reasonable efforts to make that page or the information contained therein accessible for you. Please call (704) 799-7600 or email us at accessibility@debtbook.com to report your issue or ask a question.